If you wish to return your order, please download our return form HERE and follow the instructions.
To be eligible for a return, your order must be unused and in the same condition it was upon arrival. You may return your order to us for a full refund or exchange within 14 days of receiving your items.
There are certain situations where only partial refunds may be granted:
- Any order not in its original condition, is damaged or missing parts for reasons not due to our error. For more information see Terms & Conditions
- Any order that is returned more than 14 days after receiving your items.
If you are seeking to exchange a product you can place a new order and return the original item(s) to us for a refund.
Please ship the package to the return address below. Please note that you need to arrange the return shipment and that the goods are your responsibility until they reach our warehouse. Paradise cannot be held responsible for the loss or damage of the returned item(s), therefore we advise you to return your goods with registered mail. Please retain proof of postage until we have confirmed that your refund has been successfully processed. For packages returned from outside the European Union, make sure to mark the package as a 'Return'.
Returns can take up to 21 working days to get back to us. It is very important to enclose the return form with your parcel to enable us to process your return within two weeks of receipt. Refunds will be made on the same account you paid the order with.
If possible contact your credit card company, it may take some time before the money is processed and refunded to your account. If this didn't help resolve the issue contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.