Frequently Asked Questions

We here at Paradise Amsterdam are fully committed to providing our customers with unique products and quality service. Below we have put together a list of our customers' most frequently asked questions. The questions have been categorized under headers for easy viewing. 

If these answers didn't help solve your question, feel free to contact us and we'll gladly be of any further assist.

General Questions

Paradise Amsterdam currently produces cases for the most popular phone models; iPhone 6 / 6S, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X / Xs, iPhone XR, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, Samsung Galaxy S9, Samsung Galaxy S9 Plus, Samsung Galaxy S10, Samsung Galaxy S10 Plus, Samsung Galaxy S20 & Samsung Galaxy S20 Plus.

For any press, wholesale or other inquiries, feel free to contact us here. Once we have received and reviewed your enquiry we will get back to you as soon as possible. 

Additional Case Information - Fortified Series

Our ‘Fortified Series’ cases are dual layer consisting of a strong, durable ‘PC: Polycarbonate’ exterior shell with a ‘TPU: Thermoplastic Polyurethane’ shock absorbing rubber lining.

The matte finish of the ‘PC’ exterior shell offers a very tactile smooth / soft-to-touch feel.

The weight of the case varies slightly amongst the different phone models. The average weight of each case is ± 6 grams and roughly 2.25 millimeters thick.

Our ‘Fortified Series’ cases provide excellent protection for your phone. The cases are designed to wrap fully around the top and edges of the phone, covering and protecting the volume and sleep/wake buttons. The case also helps prevent your screen from scratching as its protruded edges slightly lift your phones’ screen from touching the surface when placed facedown. Furthermore, the shock absorbing ‘TPU’ lining helps protect the phone from potential drop damage.

Each case is custom made for the corresponding phone model resulting in a case that fits your phone perfectly. We recommend you to snap on the case top first, after which you can put some pressure on the lower edges of the case to smoothly slip it onto your phone.

Additional Case Information – Essentials Collection

Our ‘Essentials Collection’ bumper cases consist of a silicone outside and a microfiber lining on the inside.

The case provides a smooth soft-to-touch feel paired with an anti-slip grip to help prevent drops. 

The weight of the case varies slightly amongst the different phone models. The average weight of each case is ± 6 grams and roughly 2 millimeters thick.

Our bumper cases provide excellent protection for your phone. The cases are designed to wrap fully around the top and edges of the phone, covering and protecting the volume and sleep/wake buttons. The case also helps prevent your screen from scratching as its protruded edges slightly lift your phones’ screen from touching the surface when placed facedown.

Each case is custom made for the corresponding phone model resulting in a case that fits your phone perfectly. We recommend you to snap on the case top first, after which you can put some pressure on the lower edges of the case to smoothly slip it onto your phone.

Shipping & Returns

Yes! We ship all of our products using a worldwide flat-rate of €2,50. When ordering for more than €20, shipping is free

Please note; 'Standard' and 'Free' shipping methods are not available for customers situated in the Middle East, North Korea and Africa.

Please check our Shipping page for more information. 

In order to keep shipping costs as low as possible for our customers, we use local post services that do not offer tracking. If you however do wish to opt in for a delivery involving tracking, you can select this option under 'shipping' while checking out. Important; additional fees may apply for shipping with tracking.

All our packages fit through standardized mailboxes, therefore it is not necessary to be present at home to accept your package.

Sorry to hear that your package is delayed! Unfortunately, we at Paradise Amsterdam cannot guarantee, assure or promise that the listed delivery times for product shipments are error-free. Unfortunately outside influences (i.e. pandemics, national/international holidays, special festivities or even natural disasters and political climate) could cause postal service delays. Please contact us should your package be delayed.

In order to be eligible for a refund, the product must be unused and returned in the same condition that you received it. You may return your order to us for a full refund or exchange within 30 days of original purchase.

Please check our Returns page for more detailed information concerning this topic.