OLD JUNE 2020 Frequently Asked Questions

We here at Paradise Amsterdam are fully committed to providing our customers with unique products and quality service. Below we have put together a list of our customers' most frequently asked questions. The questions have been categorized under headers for easy viewing. 

If these answers didn't help solve your question, feel free to contact us and we'll gladly be of any further assist.

General Questions

Which phone models does Paradise Amsterdam support?
Paradise Amsterdam currently produces cases for the most popular phone models; Apple iPhone SE, iPhone 5/5S, iPhone 6/6S, iPhone 6 Plus/6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X / Xs, iPhone XR, iPhone XS Max, Samsung Galaxy S5, Samsung Galaxy S6, Samsung Galaxy S7 and Samsung Galaxy S8.

I am a blogger / celebrity / business how can I inquire about a business proposition?
For any press, wholesale or other inquiries, feel free to contact us here. Once we have received and reviewed your enquiry we will get back to you as soon as possible. 

Additional Case Information - Snap Cases

Material
Paradise Amsterdam’s snap on cases are made of hard plastic (polycarbonate). The designs are printed using a 4-color injection method resulting in a high-resolution print that covers the entire case including all the edges. We opted for this printing method as it provides a print quality unrivaled by other case printing techniques.

Surface
Our cases are designed to be perceived by visual and feel. During production there was a strong focus on creating a case that not only looks great but also feels great. Therefore the surface of each case has a finish that provides a smooth soft-to-touch feel.

Weight & Thickness
The weight of the case varies slightly amongst the different phone models. The average weight of each case is ± 3 grams and roughly 1 millimeter thick.

Protection
A Paradise Amsterdam case can protect your phone from daily wear and tear as well as minor to moderate drops in a normal lifestyle. The case is designed to wrap around the edges of your phone to provide optimal protection to the phones exterior. The case also helps prevent screens from scratching with its slightly protruded edges. 

Please note; Paradise Amsterdam cases are not constructed to be highly protective shock-absorbent cases that can withstand major drops, collision or strong impacts. Furthermore the cases protruded edges are designed to help prevent screen scratches but cannot guarantee complete protection to the screen.

How do Paradise Amsterdam cases fit my phone?
Each case is custom made for the corresponding phone model resulting in a case that fits your phone perfectly. The case easily snaps on with a click and provides a tight secure fit. We recommend you take off your case every once in a while, to prevent dust or dirt accumulating between your phone and the case.

Additional Case Information – Essentials Collection

Material
Our ‘Essentials Collection’ bumper cases consist of a silicone outside and a microfiber lining on the inside.

Surface
The case provides a smooth soft-to-touch feel paired with an anti-slip grip to help prevent drops.

Weight & Thickness
The weight of the case varies slightly amongst the different phone models. The average weight of each case is ± 6 grams and roughly 2 millimeters thick.

Protection
Our bumper cases provide excellent protection for your phone. The cases are designed to wrap fully around the top and edges of the phone, covering and protecting the volume and sleep/wake buttons. The case also helps prevent your screen from scratching as its protruded edges slightly lift your phones’ screen from touching the surface when placed facedown.

How do Paradise Amsterdam cases fit my phone?
Each case is custom made for the corresponding phone model resulting in a case that fits your phone perfectly. We recommend you to snap on the case top first, after which you can put some pressure on the lower edges of the case to smoothly slip it onto your phone.

Additional Case Information - Fortified Series

Material
Our ‘Fortified Series’ cases are dual layer consisting of a strong, durable ‘PC: Polycarbonate’ exterior shell with a ‘TPU: Thermoplastic Polyurethane’ shock absorbing rubber lining.

Surface
The matte finish of the ‘PC’ exterior shell offers a very tactile smooth / soft-to-touch feel.

Weight & Thickness
The weight of the case varies slightly amongst the different phone models. The average weight of each case is ± 6 grams and roughly 2.25 millimeters thick.

Protection
Our ‘Fortified Series’ cases provide excellent protection for your phone. The cases are designed to wrap fully around the top and edges of the phone, covering and protecting the volume and sleep/wake buttons. The case also helps prevent your screen from scratching as its protruded edges slightly lift your phones’ screen from touching the surface when placed facedown. Furthermore, the shock absorbing ‘TPU’ lining helps protect the phone from potential drop damage.

How do Paradise Amsterdam cases fit my phone?
Each case is custom made for the corresponding phone model resulting in a case that fits your phone perfectly. We recommend you to snap on the case top first, after which you can put some pressure on the lower edges of the case to smoothly slip it onto your phone.

Shipping & Delivery

Do you ship internationally?
Yes! We ship all of our products using a worldwide flat-rate of €2,99. When ordering for more than €20, shipping is free

  • Please note; 'Standard' and 'Free' shipping methods are not available for customers situated in the Middle East, North Korea and Africa.

How long does it take to receive my order?
Please check our Shipping page for more information. 

What service/courier do you use to ship your products?
In order to keep shipping costs as low as possible for our customers, we use local post services that do not offer tracking. If you however do wish to opt in for a delivery involving tracking, you can select this option under 'shipping' while checking out. Important; additional fees may apply for shipping with tracking.

Does my package fit through the mailbox?
All our packages fit through standardized mailboxes, therefore it is not necessary to be present at home to accept your package.

My package hasn't arrived yet after the stated shipping time, what now? 
Sorry to hear that your package is delayed! Unfortunately, we at Paradise Amsterdam cannot guarantee, assure or promise that the listed delivery times for product shipments are error-free. Unfortunately outside influences (i.e. national/international holidays, special festivities or even natural disasters and political climate) could cause postal service delays. Please contact us should your package be delayed.

Returns

I wish to return a product I purchased, how?
In order to be eligible for a refund, the product must be unused and returned in the same condition that you received it. You may return your order to us for a full refund or exchange within 30 days of original purchase.

Please check our Returns page for more detailed information concerning this topic.